What is Customer Care and How It Helped Bezos, Buffett and Billionaires

What is Customer Care and How It Helped Bezos, Buffett and Billionaires

Customer Delight
What is Customer Care?  In this article explore how the singular focus on the customer, delighting your clients is the seed from which massive success springs. Everyone has heard of customer service.  If you've ever went to return something, you're asked to go to the "Customer Service" counter.  They are usually called that. If you've ever been to the customer service counter, you'd realize fairly quickly that it's nothing but making you feel like customer service is happening.  That's been my experience anyway. The service they offer you is service that's part of their normal business operations, so why does it need a dedicated desk to do it?  It's just a vanity name to say you are being serviced. So if normal customer service is just business-as-usual we need a…
Read More